QUALITY & RISK MANAGEMENT

The HICMR Infection Prevention and Control (IPC) Program is a Quality and Risk Management model compliant with ISO 9001: Quality management systems – Requirements; and aligned with AS/NZS ISO 31000: Risk management – Principles and guidelines. 

The Quality Management Program includes:

• Plan: Access to HICMR Policies and associated Toolkits, and e-Learning Courses (e.g. Gastro Outbreak, Endo-Probes, Sterilising Services).
• Do: Implementation of HICMR Policies and Toolkits, and participation in Consultancy Services, Risk Assessments (RA) / Reviews, and e-Learning Courses.
• Check: External Auditing utilising HICMR RA Tools; and Internal Self Auditing utilising HICMR Internal / Practice Audit (IA / PA) Tools; RA Graphs; Client Portal Login Reports.
• Act: HICMR RA / Review Reports, Main Risks Summaries and Action Plans assist in follow-up of recommendations.

Quality Statement

HICMR has a well-managed Quality Management System (QMS) that promotes a culture for continual improvement within the business that identifies and strives to meet and exceed Interested Parties requirements, including HICMR Employees, Clients and External Providers, including:

1. HICMR promotes a customer focused environment with a specific focus on the role of Interested Parties, their involvement in the development and implementation of products and services, and monitoring of their perceptions, including the degree to which their requirements are met. Nb. Interested Parties are anyone who can affect or be affected by, or believe they are affected by a decision or activity. HICMR’s Interested Parties include Employees, Clients – current and potential, and External Providers, including Information and Communication Technology (ICT), Accounting Services, and education providers.
2. HICMR is committed to implementing a QMS that is appropriate to the purpose and context of HICMR, is adequately resourced, supports its strategic direction, provides a framework for establishing quality objectives, meets current requirements, and is focused on continual improvement of the QMS. 
3. The Executive Management Team is responsible for being involved in the QMS.
4. The effectiveness of the QMS is communicated to Employees and Interested Parties through a range of methods such as Emails, including to HARP Registrants and External Providers; Newsletters; SharePoint Announcements, Board Meetings – internal and external; Self Assessments / Audits.
5. Work practices are guided by documented policies, processes and procedures that reflect contemporary practice and regulatory requirements.
6. Reporting processes communicate the outcomes of Quality Improvement (QI) activities to the Executive Management Committee and Interested Parties.

Scope Of The Quality Management System

The major components of the QMS to ensure compliance with the requirements of AS/NZS ISO 9001 are: 

• The Quality Management (QM) Manual.
• An Audit System consisting of:
  • Third Party QMS / ISO Auditing undertaken by a JAS ANZ accredited certification body.
  • Financial / Bank Reconciliation Audits.
  • An annual Internal Quality Audit undertaken by an independent Quality Auditor.
  • HICMR Quality Monitoring activities, including WHS Audits.
• Data analysis processes.
• SharePoint Registers and Lists, e.g. Quality Improvement, Quality Activities, Products and Services, Employee Requirements, Approved External Providers.